The Pentagon Leadership Series
Too often, high performers are promoted but without the necessary professional development, in order to lead sustainably and successfully. The Pentagon Leadership Series focuses on the 5 essentials of Accountability, Effectiveness, Mentorship, Influence and Loyalty. Additionally, the importance of timely and proper communication is threaded throughout the entire series. Once each manager group session is completed, we follow through with one on one coaching for each manager in order to tailor the components to their particular style, need and vision.
Your Company Value Proposition
This is a grass roots exercise. We focus on the development within your leader’s department as to the Why, What and How of their products and service offerings. They are guided in framing the emotional motivators which build the team’s desire that delivers top rated engagement and customer service. The completed Value Proposition further drives the message that your customers and clients will care more when they realize how much you care and not just how much you know. During the process, we make certain that each component of their Value Proposition incorporates the strategic alignment to your company’s core values.
All Employees Engage with Your Customers
One thing is for certain...every employee, regardless of title, engages with your customer or prospect at one point or another during the business relationship. Engagement will be visible, written, verbal, non verbal, within your physical business location or off site. If these avenues of engagement are not prioritized, relational risk is increased, thus displacing the coveted trust which is essential to a successful business relationship. In order to help prevent an undesired perception, BAABCO provides a four hour educational and fun workshop. We introduce and collaborate on important topics which include, Delivering Excellent Customer Service Results, All are Responsible for Our Professional Image and, Developing Sustainable Trust and Transparency. Additionally, we incorporate interactive role play scenarios, team activities, pre and post surveys to measure the day’s learning, results and if needed, action plan.
Because the highest of sustainable success is driven in part, by the unshakable core values which guide the necessary principles dictating our behaviors and actions...we incorporate this professional development at every level. The Core Values of your firm do connect at every level. Therefore we instill with management that while Core Values are driven from the top, the conviction of these Core Values must be trusted and embraced at every level...No exceptions. As an example, we cover the importance of Integrity. Integrity is a Core Value not only important to the organization but is an essential core foundation of who a person is, both professionally and personally.
Role Play Scenarios
Yes, role playing is often challenging and awkward, even for the most experienced of leaders. When we enter in a consultative support role with your firm, strategic and true situational role play sessions become highly relevant to the growth process we are hired to support. These role play scenarios serve to positively impact the effectiveness of your leaders and team members in the critical and daily engagement that occur with internal and external customers. This is often referred to as a “dress rehearsal” on critical topics. They prepare your leaders in immediate readiness to address crucial situations and engagements which can quickly derail, if not addressed properly and proactively.
Everything possible is done to Influence Leadership when we are physically there and not there. Directly from our most current book, The 52 Strategic Words, we stay in communication with leadership on to-the-point strategies which focus on each of the 52 words. Additionally, each leader will independently select 3 of the 52 words as a starting point for BAABCO Consulting Services to merge into their specific professional development. As each leader exhibits professional growth, we periodically review The 52 Strategic Words intentionally with a forward path to fueling new growth and measurements.
New Business Development
Too often, firms set out to hire closers. Sadly, they neglect to bring in Hired Guns! As written in our book, The Art of Professional Prospecting, a Hired Gun comes to town, eliminates the competition and TAKES OVER! This strategy must start with the HUNT (Daily Net New Prospecting). We introduce your sales teams to Burt’s 10 by 10 daily net new prospecting formula. This is a “no wiggle room” process that will quickly build their 30 day pipeline and build on Burt’s 20/30 rule. The 20/30 rule is the most significant habit to live by for successful, consistent and profitable sales. If your compensation program enables a Sales Warrior to earn a 6 figure income, then the 20/30 rule will become pivotal to that attainable achievement.
AskBurttm Mobile Sales App
As Burt’s 10 by 10 helps your Sales Warriors to build a solid, consistent and profitable 30 day pipeline, we then support you with the necessary skill sets to win the sale. The AskBurttm Mobile Sales App contains 14 paramount components with 160 sales questions and to the point answers in order to prepare your Sales Warrior for their next appointment. We cover everything from prospecting, qualifying, relationship building, closing and everything in between! Additionally, the app includes strategic one minute videos, trackers, question submissions, BURTISMS and the electronic versions of our books, The Art of Professional Prospecting and The 52 Strategic Words.
The Art of Professional Prospecting and the AskBurttm Mobile Sales App are delivered in a one day sales training session with your Sales Management and Sales Warriors.
SMART Goal Setting
Specific, Measurable, Achievable, Relevant, Time-Bound
BAABCO Consulting Service aligns this call to action exercise with clients in order to drive Desired Results.
We begin by assessing our client’s must-haves within the alignment of their vision. This is followed with purposeful and interactive sessions which then drive collaboration between business lines and senior leadership. In the end, the vision to desired results are clear and concise in every direction which touches the internal and external customers of your organization.
Leadership to Grow Leaders
As is expected, many top performers are promoted to leadership positions in which successfully developing a team is anticipated and required. The leadership position will always demand the influencing of a team to reach it’s essential goals of accountability, effectiveness and productivity. Leadership to Grow Leaders is a transformation resource which drives forward movement through the trajectory of growth. This growth is fortified through professional development which first identifies the current stage of the leader’s horizontal level of relational competence in management. Together, and within the visionary alignments of the senior leaders, we then take action with intentional focus. This is accomplished with each department manager via a series of key-sustainable practices including analyzing, cultivating, and building positive momentum as they successfully develop their team.
This professional development addresses the WHY and HOW to approach conversations. This course helps to improve communication across the organization and engages all to participate in the shared vision. Specifically with those of heart, opposing opinions, strong emotions and where the stakes are high. We will discuss how to approach and master the art of crucial conversations. This is accomplished in part by learning to look for non-verbal signs often relayed by our body or facial expressions. Ultimately, a preferred safe environment is created that nurtures dialogue, which establishes a forward moving path towards action and optimum results.
In today’s world, knowing how to prevent occurrences of sexual harassment and discriminatory behavior is critical. In this Sexual Harassment Awareness training course your employees will learn how to apply the important skills necessary to identify and address sexual harassment issues and complaints. The session includes a detailed overview of what sexual harassment is, discusses sexual harassment prevention, and shows how to handle sexual harassment complaints and maintain a positive work environment.
Communication and Email Protocol
Email is a convenient and effective medium to conduct business communications. Therefore email etiquette is important as we develop our teams to communicate with both internal and external customers, and with a mindful mindset. In this course we discuss the dos and don’ts of email etiquette guidelines. We provide explicit guidelines on how to address an email message, who to CC vs. BC, what should be on your subject line, the role of grammar, acronyms rules, confidentiality, and much more.